This Cancellation and Refund Policy ("Policy") shall apply to any cancellation of subscription of the My Cash Book Products and
applicable refunds. My Cash Book shall not entertain any refund requests if cancellation of subscription is in violation of this Policy or its Terms
of Service or if My Cash Book terminates the User account for violation of its Terms of Service.
This Policy is a part of and is to be read along with the “Terms of Service.” Capitalized terms used in this Policy but not defined shall have the
meanings assigned to them in the Terms of Service.
A User may cancel their subscription at any time if they are not satisfied with the product or service. However, My Cash Book will be liable to refund the subscription consideration only during the “Refund Period”, as mentioned below: (a) If the initial purchase of the subscription has been assisted by an authorized My Cash Book sales agent, within 7 days from the Account Setup appointment; or (b) If the initial purchase of the subscription is made either directly by the User or through any sales channel other than as mentioned in (a) above, within 7 days from the date of purchase of the subscription (as mentioned on the invoice).
A User can only avail a refund once and for an amount no more than the total subscription consideration paid to My Cash Book. Refunds are not applicable for subscription renewals. Refunds are not applicable on the purchase of upgrades by a User during the subscription term, unless the upgrade is purchased during the Refund Period. All requests for cancellation of subscription and refund should be raised only via the customer support helpline provided by My Cash Book. Cancellation and refund requests raised through any other mode of communication will not be considered for refund.
My Cash Book has arrangements with banks, affiliates, payment gateways, payment aggregators, and other financial service providers for processing refunds (“Service Providers”). My Cash Book endeavors to ensure that eligible refunds are processed within 20 working days of your request for cancellation of subscription. However, this timeline is indicative and processing of refunds is subject to the time taken by the Service Providers. The User shall provide such information as may be required to facilitate refunds including but not limited to bank account details, bank branch details, UPI addresses, IFSC codes, etc. My Cash Book is also entitled to deduct any fees, bank charges, or other expenses incurred by My Cash Book for processing the refund.
Notwithstanding anything contained in this Policy, this Cancellation and Refund Policy shall not apply to Users who register and purchase a subscription of My Cash Book Products: (A) using the referral code/referral link of existing My Cash Book Users; or (B) by availing no-cost EMI payment solutions by third parties. Accordingly, such Users shall not be eligible for any refund from My Cash Book.
For any questions or more information about our Cancellation and Refund Policy, please contact our customer support.
